Refund Policy


First and foremost, we’d like to thank you for shopping with or checking out Mocha Glow! Due to the nature of our products, all sales are final. We want you to be as excited about your new item as we are, so if that’s not the case - let us know! We will be happy to work with you on coming up with a solution! 

Visit the Contact us page or email us at with your name, order number and let us know how we can help!

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

To return your product, you should mail your product to address given to you once requested.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.